Bossier City shuts down online water bill payments, potential data breach

Updated: Aug. 16, 2018 at 10:23 AM CDT
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BOSSIER CITY, LA (KSLA) - Bossier City has shut down its online water bill payment system following what could be a potential data breach.

Anyone who used the city's website to pay their water bill could be at risk, according to a news release.

However, there is no evidence that any recurring credit card payments may have been jeopardized.

Over the past few days, a number of water customers have alerted the city to unauthorized charges on cards they used to pay their water bills.

A cybersecurity expert has been brought in to investigate. An internal assessment with the site's software vendor is underway.

The privacy and security of our customers' information is of the utmost importance to the City. We are taking all necessary steps to investigate the potential breach. We will update you immediately as additional information becomes available.

Those who used a credit card to pay your Bossier City water bill are asked to do the following:

  1. Check your credit card account for unauthorized or suspicious charges, no matter how small.
  2. Report any unauthorized charges to your credit card issuer/bank.
  3. Ask your credit card issuer/bank to deactivate your card and issue a new card.
  4. Request a fraud alert to be placed on your credit file. A fraud alert tells creditors to contact you before they open any new accounts or change your existing accounts.
    You may call any one of the three major credit bureaus listed below. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts.
    The initial fraud alert stays on your credit report for 90 days. You can renew it after 90 days.
  5. Request that all three credit reports be sent to you for free for your review. Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission recommends that you check your credit reports periodically. Thieves may hold stolen information to use at various times. Checking your credit reports periodically can help you spot problems and address them quickly.

Credit bureaus

  • Equifax: or 1-800-525-6285
  • Experian: or 1-888-397-3742
  • TransUnion: or 1-800-680-7289

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