SHREVEPORT, LA (KSLA) - Some customers are demanding answers after a Shreveport business closed without giving them back their stuff.
KSLA News 12, after receiving several calls from people frustrated about Dry Clean Super Center, went to the business in the 2500 block of West Bert Kouns Industrial Loop.
That's where Mark Roath, a customer, said he has been desperately trying for the past two weeks to get his clothes back.
"They're not here. I have been coming a couple times trying to get my stuff. So I've been here three times this week."
A sign posted on the door says the business closed Aug. 3.
According to documents, the business was not in good standing and its license was revoked in 2008.
"We got notice not too long ago that they were going to close," said Andy Fisher, president of the Better Business Bureau in Shreveport.
"What you want to know is how you get your clothes out of there? Yes, well, it's hard. I'll tell you that it's very, very hard."
KSLA News 12 reached out to Dry Clean Super Center's business manager and its parent company, Superior Dry Cleaning.
They refused to comment.
Roath said his biggest issue is that the sign says customers can come to pick up their things between 9 a.m. and 1 p.m.
His items, however, are not at the location where he dropped them off.
"They had somebody go clean them. And I guess they got in sorts and couldn't pay the guy. And the guy is holding our clothes ransom until he gets paid," Roath said he was told.
Fisher said Roath's next step should be to file a report with the BBB and Shreveport police.
Fisher also advised people to check the BBB's website before making any purchases.