LAURA RECOVERY: What you need to know - Thursday, Oct 8

Meals, supplies, food, assistance and other emergency updates
What you need to know as recovery begins from Hurricane Laura.
What you need to know as recovery begins from Hurricane Laura.(KPLC)
Updated: Oct. 6, 2020 at 6:14 AM CDT
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Mandatory evacuation issued for Calcasieu Parish, Jeff Davis Parish, Beauregard, Allen and most of Cameron Parish ahead of Hurricane Delta.

Distribution sites are closed until further notice.

PLEASE PRACTICE GENERATOR SAFETY Of the 28 deaths from Hurricane Laura, nine have been from carbon monoxide. Make sure generators are hooked up correctly and never operate them in enclosed spaces. Click HERE for more on generator safety.

Free carbon monoxide alarms available for resident’s homes at Lake Charles Fire Department, Ward 6 Fire Dept, Westlake Fire Department, DeRidder Fire Department and Merryville Fire Department.

Send updates to Please include dates, times, location and what assistance you are providing.

· The Resident Resource Center- Henry Heights Recreation Center, 801 East School St. Monday through Friday, from 10am-4pm. Speak one-on-one with representatives from the Louisiana Department of Insurance’s (LDI) Office of Consumer Advocacy and Diversity and get help understanding the terms of insurance policies, get insight on the claim filing and adjusting process, and more. If unable make it in person to Henry Heights Recreation Center, call 800-259-5300. Due to State of Louisiana COVID-19 mandates, social distancing, mask wearing and capacity limitations will be enforced to ensure compliance with current statewide orders. To learn more, visit or

· Suddenlink is working on restoring service. The company is crediting customers dating back to when power went out on Aug. 27. The credits will appear in the next two billing cycles. There is a free wifi hotspot at Suddenlink on Prien Lake Road and two more are being planned.

· The Red Cross has started a program to help homes destroyed or hit with major damage from Hurricane Laura. The program will give $450 to each home owner to replace items or pay transportation costs. Red Cross will be calling all eligible residents in the parish’s damage-assessment database in the next several weeks. Click here for more info.

· Relief Efforts for Artists - click here

· Dial 211 if you are in need of food, water, shelter or personal assistance. Dial: 211 or Text: 898-211

· Calcasieu residents in need of transportation to evacuate may call 911. Transportation is available from 8 a.m.- 6 p.m. only. Click HERE for more. The Parish Pick-Up Point operations at Chennault International Airport, 364 Mallard Cove St., Lake Charles, have been extended until Oct. 13. Transportation is available from 8 a.m.- 6 p.m. The 24-hour-a-day comfort station, which provides air conditioning, water and food for those individuals who arrive outside of transportation hours, is also still available.

· Low-interest disaster loans from the U.S. Small Business Administration may be available to help individuals and business owners recover from the effects of the disaster. Contact SBA’s Disaster Assistance Customer Service Center by calling 800-659-2955, emailing, or visiting SBA’s website at Deaf and hard- of-hearing individuals can call (800) 877-8339.

· Drive slowly and carefully. Road conditions are dangerous. Power lines are dangling; traffic lights are not working. Treat every intersection as a 4 way stop.

· Law enforcement insists that residents abide by curfews. Streets are dangerous to travel at night and officials are trying to curb looting.

· Price Gouging: Once a state of emergency is declared, a ban on price-gouging takes effect. If you suspect price gouging, to Attorney General Jeff Landry’s Consumer Protection Section by calling 800-351-4889. When calling, be sure to include the name and address of the merchant as well as the price and receipt of the item or service.

· UHAUL is providing 30 days of free storage in several outlying cities for those displaced by the storm. Check the list here.

· Calcasieu Parish Police Jury offices and facilities will reopen to the public Monday, October 5th for the first time since Hurricane Laura made landfall August 27th. Parish residents are asked to be aware that due to storm damage and the ongoing COVID-19 pandemic that some services may be limited or relocated.

· Calcasieu Parish Libraries - most of the 13 library branches will open Wednesday, Oct. 7. The Fontenot Memorial Library in Vinton and Epps Memorial Library in North Lake Charles remain closed until repairs can be made. Hours of operation will be Monday through Friday, 9 am to 6 pm.

· The American Job Center will reopen Monday Oct 5 with visitors seen by appointment only. Call 337-721-4010.

· Parish parks are reopening, but pavilions, campgrounds and playgrounds remain closed. No reservations are currently being taken. Boat launches are open, but due to debris, boaters are launching vessels at their own risk.

· Calcashout: Sign up to get the latest emergency information on your phone, tablet, or computer at

· Calcasieu Parish District Attorney’s Office - returns to operations on Monday, Oct 5, but the office will not be open to the public. They plan to open to the public on Wednesday, Oct 7. Court for the 14th JDC for the week of October 5 will be limited to incarcerated individuals. All others will be rescheduled. Updates here and our website at .

· State offices in Calcasieu parish have reopened.

· Calcasieu Parish Water leaks - water leaks, broken water lines or sewage issues call 491-1442 8am–5pm.

· Calcasieu Parish Police Jury’s Division of Planning and Development has opened a temporary office at Prien Lake Park, Harbor’s Edge Pavilion, 3700 West Prien Lake Road in Lake Charles for those who need them to perform Hurricane Laura recovery work in Calcasieu Parish. Office hours will be 8 a.m.- 5 p.m. Monday-Saturday. 337-721-3610 or email

· Vinton City Hall opens for drive thru for utility payments Mon-Thur 7:30am-5pm.

All City facilities, including City Hall and the Transit Center, will be closed on Thursday, October 8 and Friday, October 9. All City recreation facilities, the Lake Charles Civic Center, 1911 Historic City Hall, Central School and I-10 North Beach remain closed.

Public safety and other essential personnel will continue to operate as long as it is safe to do so and will resume operations as conditions allow.

Trash and garbage collection will not take place on Thursday or Friday and residents are asked to secure their receptacles in a safe location.

Hurricane Laura debris removal operations will continue as long as weather conditions permit. Once conditions improve, and it is safe to do so, crews will resume these activities.

Residents are asked, where safe or feasible to do so, to secure any loose objects and to clear any debris, where safety and reason allow, from drainage catch basins and/or ditches.

Motorists are urged to use extreme caution on the roadways as wind speeds increase and the potential for debris entering the roadway becomes possible.

For the latest updates on City services, visit or

· Lake Charles City Hall, has reopened with normal business hours, from 8am to 4:30pm.

· City of Lake Charles Permitting Center are now processing permit requests through Staff members are also available to answer questions by phone at 491-1294.

· Lake Charles Water Billing Office in temporary new location at City of Lake Charles Transit Building at 1155 Ryan Street. The hours of operation will be 8 a.m. to 4:30 p.m. Payment kiosk will remain located at 326 Pujo Street as well as the overnight drop box. Online bill payment for water service is available at and payments can also be mailed to P.O. Box 1727, Lake Charles, LA 70602. Automatic phone payments can be made by calling (877) 396-3915. Questions regarding water billing can be directed to 491-1307.

· Lake Charles Water: Residents are asked to not to run sprinkler systems or water lawns.

· For urgent needs such as reporting water leaks, broken lines, sewage issues, debris in the roadway, etc., residents are asked to call 491-1442. This call center is manned seven days a week, from 8 a.m. – 5 p.m. Residents who are able to do so, should also stay tuned to and for important updates as they become available.

· The Lake Charles Mayor’s Action Line is accepting calls regarding pressing City issues. Residents may call 491-1346, M-F 8am-5pm.

· Due to ongoing damage assessments, all City of Lake Charles parks and playgrounds remain closed until further notice. This includes recreation centers, outdoor picnic areas, walking trails and play structures within the parks.

· The Office of Motor Vehicles in Lake Charles is closed until further notice

· Cameron Parish Clerk of Court will open beginning Monday Sept 28. Office hours Mon Wed Fri 10am-2pm (337) 775-5316

· Cameron Parish Tax Assessor’s Office is temporarily located at 407 E. Plaquemine St. in Jennings. Office Hours are Monday-Friday, 8:00am-4:00pm Contact Number: 337-775-5416.

· State offices in Cameron Parish are closed until further notice.

· Burn ban remains in effect for Cameron Parish

· State offices in Beauregard Parish a reopen.

· Louisiana Office of Veterans Affairs Beauregard office is open. If you need assistance, call 225.219.5000 or email

The drive-thru Disaster Recovery Centers in the cities of Bell City, Deridder, Lake Charles, Rayne and Sulphur will close as of noon Wednesday Oct. 7 due to the predicted path of Hurricane Delta. The centers will reopen Oct. 14 7:00 a.m. to 5:00 p.m. CDT daily, weather and ground conditions permitting.

The Federal Emergency Management Agency released a broad outline of plans to provide housing for residents in Southwest Louisiana whose homes were left uninhabitable due to Hurricane Laura. Calcasieu Parish Police Jury President Tony Guillory signed two executive orders September 23rd to facilitate the FEMA program. One allows for the temporary dwellings to be placed on properties in unincorporated areas and the second waives fees for permits to repair or replace structures.

• Rental Assistance

• Placing a FEMA RV or manufactured home on a survivor’s property

• Placing survivors in a FEMA RV or manufactured home at an approved RV or manufactured home park

Details of the program are forthcoming.

FEMA will contact residents whose homes have been identified as being uninhabitable to begin the program. FEMA asks residents to contact them if they are not reached within 7-10 days. Visit, download the FEMA mobile app at or call the FEMA Helpline at 800-621-3362 or TTY 800-462-7585.

Residents may visit any open center. To locate the closest center, call the FEMA Helpline, visit or or download the FEMA Mobile App at

Survivors do not need to visit a drive-thru center to apply for disaster assistance or update their application. To ask questions or submit information:

Those who use a relay service such as a videophone, Innocaption or CapTel should update FEMA with their specific number assigned to that service.

For the latest information on Hurricane Laura, visit or follow the FEMA Region 6 Twitter account at

If you have insurance, contact your adjuster and begin the insurance process. If you are denied, a reason is provided. Continue contacting FEMA and your insurance provider. Visit to get your FEMA questions answered.

FEMA MRICs open in Cameron and Calcasieu Parishes:

Westlake City Hall -1001 Mulberry St. in Westlake

LSU Ag Extension - Across from Grand Lake Head Start 10098 Gulf Hwy, Lake Charles (use 10100 Gulf Highway for mapping) Mon-Sat 8am-5pm

Hackberry Community Center (Across from Hackberry community library) 986 Main Street, Hackberry Mon-Sat 9am-5pm

Cameron Prairie National Wildlife Refuge - 1428 La. 27, Bell City Mon-Sat 9am-5pm

Vernon Parish Sheriff’s Office, 203 Third St., Leesville. 7 a.m. to 5 p.m. seven days a week.

Acadia Parish Southside Community Center 403 4th Street, Rayne

FEMA MRICs open in Beauregard Parish:

The MRIC at the Police Jury Office, at 201 West Second Street, will open at 11 a.m. and will close at 3 p.m.

Operation, however, of all MRICs in the parish is weather-permitting due to possible heavy rain from Tropical Storm Beta.

South Beauregard High School parking lot 151 Longville Church Road, Longville

Shady Grove Pentecostal Church 2934 Hwy 26, DeRidder

War Memorial Civic Center 250 West 7th St., DeRidder 7am-5pm seven days a week. Opens Saturday Sept 26.

FEMA OFFERS RE-BURIAL ASSISTANCE: FEMA may aid with reburial expenses if the grave was in a privately owned, licensed cemetery or burial facility — such as an association or community cemetery or burial facility — and the cemetery or burial facility is not responsible for re-interring displaced remains.

In a privately owned, licensed cemetery or burial facility, assistance may be available if the costs are the legal responsibility of an individual and not the cemetery.

Additionally, individuals or families who apply for this assistance may be reimbursed for:

• Transferring remains.

• Caskets, containers, vaults or urns that were damaged.

• Markers or headstones that were damaged.

• Necessary costs related to identifying remains.

• Necessary work at the gravesite to re-inter remains.

To register for assistance call the FEMA helpline, 800-621-3362 (TTY 800-462-7585) or visit / Download FEMA app - on Apple devices, text APPLE to 43362; on Android devices, text ANDROID to 43362. If you use a relay service (videophone, InnoCaption or CapTel ), update FEMA with your specific number assigned to that service.

For publicly owned cemeteries, assistance may be available through FEMA’s Public Assistance program which reimburses local governments for infrastructure repairs. The owner and/or operator of the public cemetery must apply via

DSNAP provides eligible low- to moderate-income households - who do not normally receive SNAP benefits - with help buying groceries due to lost income or damages following a disaster. Current SNAP Recipients Do Not Need to Register for DSNAP. Click here for the full story.

Louisiana participants in the Supplemental Nutrition Assistance Program (SNAP) can use their benefits to purchase “hot” or prepared foods from authorized SNAP retailers during the month of September, following waiver approval from the U.S. Department of Agriculture Food and Nutrition Service (FNS). Normally, SNAP benefits cannot be used to purchase “hot food products prepared for immediate consumption. The waiver, granted Thursday and lasting through Oct. 1, will allow SNAP recipients to use their benefits to buy prepared foods at any retailer that accepts SNAP EBT cards, whether in Louisiana or in another state. Restaurant purchases are still prohibited. The same waiver would apply to Disaster SNAP (DSNAP) benefits, if and when that program comes online in the coming days. More information about the “hot foods” waiver can be found at

· DSNAP Applications -

· Operation Blue Roof - Allen, Beauregard, Calcasieu, Cameron, Jeff Davis & Vernon eligible for #OperationBlueroof: Operation Blue Roof is a free service by USACE for FEMA. To apply, call 1-888-ROOF-BLU or visit:

· Starting Sun., Sept. 20, the U.S. Army Corps of Engineer will have a sign-up station for Operation #BlueRoof co-located with @FEMA’s mobile registration center on LSU’s Ag Ext campus at 10098 Gulf Highway in Cameron Parish. The deadline to apply is Sept. 30, so don’t wait too long. Visit:

SCAM/FRAUD alert: Temporary blue roofs offered through Operation #BlueRoof are FREE. If somebody tells you otherwise or attempts to charge you, they are not with the Corps of Engineers or associated with this program. Report those cases to local law enforcement.

Operation Blue Roof info for Beauregard Parish update: After Sept. 15, you can still sign-up for a Blue Roof at the Living Hope Church (1708 Hwy. 112, DeRidder) with pastor Kevin Coward. Contact him at 337-375-2116 to set up a time to meet. The deadline to apply is Sept. 21. You can still sign up online at or toll free at 888-ROOF-BLU.

· Southern Baptist Disaster Relief Free Tarping and tree removal. To be scheduled for an assessment, call 800-921-3287. For Sulphur or Carlyss specific you may also call 337-202-5222.

· Sale Street Baptist Church – 1611 West Sale Road Samaritan’s Purse: Available daily from 8 a.m. – 5 p.m. Debris clearing, roof tarping, etc.

· SBP Disaster Recovery is in the Vinton and Sulphur area and will stay long-term to eventually assist with rebuilding needs. If someone needs assistance with tarping, debris removal, mucking, or mold suppression, please email and they will coordinate with the teams on the ground.

· Centex Studies 761 Bayou Pines Drive East, Lake Charles Saturday October 24 11am-3pm. Hot meals, cases of water and masks. Free liver scans and health checks.

· Green Oak Baptist Church 4976 Hwy LA-389 located in Bivens serves a meal daily at 1:30pm.

· United Way of SWLA and the United Cajun Navy 2401 6th St., Lake Charles. Hot meals Monday-Friday at lunch every day.

· The Sound Church of Lake Charles is distributing meals, supplies and clothes at noon, every Saturday.

· SWLA Center for Health Services 2000 Opelousas St. Lake Charles free hot food to go every day starting at noon.

· Crisis Response International at Celebration Worship Center 3231 Highway 27 S, Sulphur. Serving lunch at noon daily

· Carey Baptist Disaster Association Hot meals every day at noon with the at Trinity Baptist Church 1800 Country Club Rd, Lake Charles

· The MLK Center on 2009 N Simmons St. in Lake Charles will have free groceries and free hot meals from 11 a.m. to 1 p.m.

· Hot meals from 4 p.m. to 5 p.m. daily Soul Soup, 801 East First Street, in DeRidder.

· Operation BBQ Relief is providing hot BBQ meals to organizations, churches, and groups. All meals orders need to be in increments of 50 and must be placed by 5 p.m. the previous day. Call 386-222-2756.

· 3507 Ryan Street behind Church’s Chicken, Tuesday Morning, and Jason’s Deli from 11 a.m. to 4 p.m. or while supplies last

· Circle 7 Seafood 1221 N. MLK Lake Charles lunch and dinner daily from noon -5pm

· Glad Tidings Church – 3501 Texas Street Serving meals and distributing food from 10 a.m. – 2 p.m. daily.

· Nina P’s 1600 West McNeese St Lake Charles, various restaurants serving hot meals

· O’Charley’s 1780 W Prien Lake Rd, Lake Charles, serving free chicken sandwiches, chips, and water starting at noon.

· Centex Studies 761 Bayou Pines Drive East, Lake Charles Saturday October 24 11am-3pm. Hot meals, cases of water and masks. Free liver scans and health checks.

· New Step Outreach at 1014 N Pine St in DeRidder is distributing supplies, toiletries, diapers, water, groceries Tuesdays and Thursdays 10am-2pm and Saturdays 9am-1 p.m.

· Supplies at Iowa Community Center

· East Ridge Baptist Church 5400 Highway 397 is closing its Hurricane Laura distribution center due to the impending storm. We will no longer have supplies available until further notice.

· Friendships 1019 N 1st Ave, Lake Charles, various supplies including heavy-duty vinyl, ice, food

· New Step Outreach 1017 N Pine St. DeRidder, supplies every day between 10 a.m. -4 p.m.

· New Step Outreach at 1017 N Pine St in DeRidder is serving meals and distributing groceries daily.

· United Way and United Cajun Navy Hurricane Relief Warehouse 2401 6th Street, Lake Charles. Non-perishable food, pet food, bottled water and cleaning supplies. Open Monday-Friday, 9am-5pm.

· Crisis Response International at Celebration Worship Center 3231 Highway 27 S, Sulphur. Serving lunch at noon daily and resource station plus debris removal services daily until further notice.

· Free food for pets and livestock. Red Oak Farms 6117 Tom Hebert Road, Lake Charles. Open all day every day.

· SWLA Center for Health Services 2000 Opelousas St ice, water, food, restrooms, showers.

· Family Place Church in Reeves serving meals and acting as supply distribution center.

· Stellar Beans 319 Broad Lake Charles has a community pantry - stop in and pick up what you need 7am-10am daily. If you need something outside of these hours text 337-602-8441.

· Cameron Parish Points of Distribution:

986 Main Street, Hackberry, 6 a.m. - 6 p.m.

Hackett’s Corner, 8 a.m. - 6 p.m.

St. Mary of the Lake Church

Canik’s Grocery, 4459 W. Creole Hwy., 6 a.m. - 6 p.m.

· The National Guard will be distributing food, water, ice and tarps to residents from 8am-6pm at the following locations:

Lake Charles Civic Center

McMurry Park, 300 Hazel St., Sulphur

Vinton Elementary School

Iowa Knights of Columbus Hall 503 US 90

Gillis Feed Store, 3270 US-171

DeQuincy Railroad Museum

Westwood Elementary School in Westlake

Washington Marion High School in Lake Charles

Power Center- 3009 Gerstner Memorial Parkway Lake Charles

Grace Harbor Lighthouse, 6118 River Road, LeBleu Settlement

· The Grand Lake Firemen’s Center and Hackberry Community Center have MREs, bottled water, and ice available.

· Eastwood Pentecostal Church on Opelousas Street operating as a food and water distribution site.

· Distributing water, ice, and MREs at the Evans Fire Department.

· Free laundry service at Catholic Charities 1225 2nd St Lake Charles. Limited sign up daily between 8:30-9am.

· Free laundry services for those without access to machines, water or detergent. Choose between self-service or a voucher program for dropoff service at Ray’s Laundry Service, 2020 Moeling Street, Lake Charles. Service provided by United Way SWLA, Mayor Nic Hunter and Catholic Charities.

· Kroger providing laundry facilities to customers and shower facilities for first responders on Country Club and on Beglis Parkway in Sulphur.

· SWLA Center for Health Services on 2000 Opelousas Street has porta-potties, medical trailers, and showers.

· Canaan Baptist Church 19190 Hwy. 8 Leesville is doing a Laundry Ministry for as long as there is a need. They will wash, dry and fold your laundry for you at no charge.

· Local volunteers are needed as Samaritan’s Purse brings emergency relief to hurting Louisiana families who were overwhelmed by Hurricane Laura. Each day, volunteers are helping families remove downed trees, clear debris, tarp roofs and salvage personal belongings. No experience is necessary, just a willingness to get your hands dirty and serve your community. For more information, visit

· SWLA Center for Health Services is looking for people to assist with Hurricane Laura recovery efforts! Qualifications are working hands and a willing heart! To sign up email

· The Cameron Parish Police Jury has set up a call-in number for those who wish to volunteer their time, share equipment, or make donations. Volunteers can call 720-212-1038.

· United Way of Southwest Louisiana is receiving donations from all over the country every day, and the Cajun Navy is looking for more volunteers to help receive and stock as well as get people what they need when they drive up. The warehouse is open 7 days a week 8am-8pm 2401 6th St., Lake Charles

· OBR is set up at Lake Charles Walmart off 14 and they desperately need some local volunteers! They are preparing 3200 hot meals. If you can help call Jack Woods 901-674-4268

· Christian World with Operation Blessing - Volunteers are needed to assist with debris clean-up, helping residents salvage their personal belongings, debris removal, and chainsaw work. To volunteer stop by Christian World 2001 E Gauthier Road Lake Charles or email

SWLA Center for Health Services 2000 Opelousas Street Lake Charles is providing WiFi-Phone charging (bring your cord)-Satellite calls if your landline is down

· Center for Orthopaedics will be closed October 8 – 9.

· Patients with cancer who evacuated their homes because of Hurricane Laura can call 888-599-1073 8am-5pm Monday-Friday for assistance with reaching their doctors about ongoing cancer treatments and cancer care. There is also an LCP medical advisor who can help answer questions from patients.

· A “Keep Calm Line” has been established to connect residents to resources when dealing with their stress and mental health: 1-866-310-7977.

· Free crisis counseling 1800-TXT-TEEN

· Area hospitals are open including Christus Ochsner St Patrick, Christus Ochsner Lake Area, Lake Charles Memorial, Avail, and West Cal Cam.

· Executive Medical Clinic of Lake Charles is open 8am-2pm Monday-Thursday and Fridays 8am-12pm.

· Lake Area Psychiatry 333 Dr. Michael Debakey Dr., Suite 220 in Lake Charles 337-478-9331 hours Monday - Thursday 8:00 - 5:30 Friday- 8:00 - 12:00

· Lake Charles Urgent Care, 1905 Country Club Road and 2400 Ryan Street, are open for non-emergent medical care. Hours for both locations are Monday-Friday, 8 a.m. – 4 p.m. and Saturday and Sunday, 9 a.m. – 5 p.m.

· Fast Pace Health Urgent Care is also open at both Lake Charles locations (2900 Gerstner Memorial Drive and 2640 Country Club Road). Clinic hours for both locations are 9 a.m. – 5 p.m. seven days a week.

· Imperial Health Urgent Care, 4201 Nelson Road, has also re-opened and Imperial Health has established a call center for patients of their clinics. The Patient Call Center number is 337-433-8400

· Robinson Dental Group- Lake Charles Location at 2629 Country Club Rd. 70605 is now open Mon-Sat 8am-5pm. 337-496-5552 or 337-474-3636

· SWLA Center for Health Services on 2000 Opelousas Street has porta-potties, medical trailers, and showers coming in. Medical trailers have already arrived.

· Bayou Physical Therapy in Lake Charles on the corner of Lake Street and W. Sale Road open 8am to 5pm. Taking walk-ins and appointments.

· 100 Percent Chiropractic open 11 a.m. to 2 p.m. Monday, Wednesday and Fridays.

· The Pathology Lab 830 W. Bayou Pines Dr. Lake Charles is open from 8am-5pm weekdays.

· Vision Source - Dr. Robert Janot, located at 3817 Maplewood Drive in Sulphur, is now open for emergency and urgent care eye services from 9 a.m. - 12 p.m., Monday through Friday. Appointments are required, call 337-607-9009.

· Center for Chiropractic & Rehab, located at 1210 East McNeese Street. Open from 9 a.m. - 6 p.m. on Monday, Wednesday & Thursday, and 10 a.m. - 1 p.m. on Friday. Call (337) 502-5303.

Connect: The Louisiana Department of Children and Family Services has launched “Connect,” a way for families to locate loved ones who evacuated from Hurricane Laura to state-provided hotel rooms. The number to call is 225-342-2727 or families can fill out a form online by visiting

Red Cross; Safe and Well: After a disaster, letting your family and friends know that you are safe and well can bring your loved ones great peace of mind. Register Yourself as “Safe and Well”Click on the “List Myself as Safe and Well” button to register yourself on the site. Search for Loved Ones. Concerned family and friends can search the list of those who have registered themselves as “safe and well” by clicking on the “Search Registrants” button. The results of a successful search will display a loved one’s first name, last name and a brief message.

Residents are urged to use caution when hiring contractor for services. Before securing services, be sure to check the businesses profile at Ask for references and ask for multiple quotes. Request proof of licensure and liability insurance and never pay in full up front. Get all quotes in writing and stagger your payments so your final payment is not due until the work is complete. If you suspect fraudulent activity on the part of a contractor or other vendor, contact the Better Business Bureau of Southwest Louisiana at 337-478-6253 or call the National Disaster Fraud Hotline at 866-720-5721.

Beware of scams when hiring for repairs and clean up
Beware of scams when hiring for repairs and clean up(BBB)

Contractors: Contractors wishing to do business within the City of Lake Charles and/or Calcasieu Parish as asked to register with Calcasieu Parish by calling 721-3800.

· Calcasieu Parish Animal Services and Adoption Center is meeting with residents by appointment only due to damage at their facility. Residents may call 721-3730 or 853-9573 to schedule an appointment.

Residents who were separated from their pets during Hurricane Laura can visit this webpage to view photos of animals currently receiving care at the shelters and call CPAS at 337-853-9573 to identify their pet and make an appointment for reunification. While more than 60 pets have already been reunited with their owners, many displaced animals remain at the Calcasieu Parish Animal Services Adoption Center and the ASPCA emergency shelter.

· LSU Ag Center has information on livestock, Hurricane Laura’s impact and assistance here.

· Free food for pets and livestock. Red Oak Farms 6117 Tom Hebert Road, Lake Charles. Open all day every day.

· Gill Bright Animal Hospital on 406 W McNeese St, in Lake Charles, is handing out free pet food.

Trash and garbage collection will not take place on Thursday or Friday and residents are asked to secure their receptacles in a safe location.

Hurricane Laura debris removal operations will continue as long as weather conditions permit. Once conditions improve, and it is safe to do so, crews will resume these activities.

· The Residential Solid Waste Convenience Centers in Lake Charles and Sulphur remain closed.

· Big Lake, Sweet Lake, and Johnson Bayou Dump sites are open daily from 10 a.m. to 5 p.m. Hackberry, Klondike, and Lowry are still at normal operations.

· City of Lake Charles has resumed its normal collection routes. Due to debris piles and low limbs/power lines, trucks may not be able to access every street. If you are able to, place your trash receptacle as close to the street as possible, away from debris piles, low-hanging limbs and power lines. Residents whose trash receptacle was lost or damaged during the storm can request a replacement by calling 491-1442. Routes may be running behind schedule due to the volume of pickups.

· Waste Management residential collection service resumes in all of SWLA except Cameron Parish with regularly scheduled routes. Collection is limited to cart content only. Residents who lost trash containers in the storm may call Waste Management to get a replacement at 337-436-7229.

· DeRidder residents may drop off vegetative debris such as tree limbs at their debris site on Fisher Road, next to Beauregard Cemetery, from 7 a.m. until 7 p.m. Only debris from City of DeRidder residents will be accepted. Only vegetational debris - no household garbage.

· Please do not place debris in or near drainage catch basins or in open ditches. Do not blow lawn debris/grass clippings into the roadway.

Here is a suggestion from FEMA on how to sort your debris for pickup.

Suggestions from FEMA on how to sort your debris for pickup.
Suggestions from FEMA on how to sort your debris for pickup.(FEMA)

· B1 Bank 3881 Gerstner Memorial Dr Lake Charles drive thru is open 8-6, Lobby is open 9-5

· CSE Federal Credit Union Jennings drive thru open with limited services 10am-2pm. ATM’s available Jennings and Lake Charles.

· JD Bank Drive-thru and Lobby Open 9am-5pm at the following locations:

24- Hour ATM is Available

Carlyss - 4507 Hwy 27

Lake Charles – 4904 Big Lake Road

Lake Charles – 2726 Gerstner Memorial Dr.

Lake Charles – 535 Kirby St.

Lake Charles – 4989 E. McNeese (Morganfield)

Moss Bluff – 120 Sam Houston Jones Pkwy

Sulphur – 2905 Maplewood Drive.

Westlake – 1511 Sampson St.

Lobby Only – 9am-5pm - Lake Charles – 4400 Nelson Rd.

Closed Until Further Notice - Lake Charles – 4100 Ryan St.

Visit // for a complete list of branches and hours.

· First Federal Bank - All SWLA branch lobbies & drive-thrus, as well as the Main Office and Oakdale Branch, will close at noon on Thursday, Oct 8. All First Federal Bank locations across LA will be closed on Friday, Oct 9.

Main Office – 1135 Lakeshore Dr., drive-thru open, 8am-6pm, Mon-Fri, ATM available

Sulphur Branch – 2250 Maplewood Dr., drive-thru open, 8am-4pm, Mon-Fri, ATM available

Westlake Branch – 2214 Sampson St., drive-thru open 8am-6pm, lobby open 9am-5pm, Mon-Fri, ATM available

Moss Bluff Branch – 640 Sam Houston Jones Pkwy., drive-thru open 8am-6pm, lobby open 9am-5pm, Mon-Fri, ATM available

Vinton Branch – 1000 Center St., drive-thru open Mon-Thurs, 8:30am-5pm and til 5:30pm on Fri, lobby open 9am-5pm and til 5:30pm on Fri, ATM available.

Nelson Branch – 4090 Nelson Rd., drive-thru open 8am-6pm, lobby open 9am-5pm, Mon-Fri, ATM available

DeRidder Branch – 519 N. Pine St., drive-thru open 8am-5pm, lobby open 9am-5pm, Mon-Fri, ATM available

Walnut Grove – 2025 W. Walnut St., Ste. 1B, lobby open 8am-4:30pm, Mon-Fri, ATM available

Carlyss Branch – 2940 Ruth St., drive-thru and lobby unavailable, ATM available

McNeese Branch – 324 E. McNeese St., branch and ATM temporarily closed

· Chase reopened its locations at Northside Lake Charles and the Beglis branch in Sulphur.

· Lakeside Bank - closing at noon tomorrow, October 8, through Friday, October 9

All locations have reopened for regular hours, Monday – Friday. Lobbies are open from 9 am – 5 pm and drive-thrus are open 8:30 am – 5:30 pm. Lake Charles locations are on Nelson and Oak Park Blvd. Other locations are in Sulphur, Westlake and the Loan Production Office in DeRidder. Visit for more information.

· First National Bank of DeRidder - FNBD will resume normal hours and branch services beginning Monday, Oct. 5th. Saturday banking services will resume Oct. 10th.

· Hancock Whitney Bank has all Lake Charles and Jennings area locations open from 9 a.m. - 4 p.m. with ATMs available:

Ryan Street Financial Center – 3401 Ryan Street, Lake Charles (Drive thru closed)

Country Club Financial Center – 1901 Country Club Rd, Lake Charles

Oak Park Financial Center – 2828 Hwy 14, Lake Charles (Banking trailer onsite)

Pelican State Credit Union 2231 Oak Park Blvd, Lake Charles ATM and drive thru open

Sulphur Financial Center – 1805 S. Ruth St., Sulphur

Westlake Financial Center – 1415 Sampson St., Westlake (Mobile Bank onsite)

Jennings Financial Center – 1110 N. Main St, Jennings

· Access of Louisiana Federal Credit Union - as of October 5 has resumed normal business hours: Monday, Wednesday-Friday: 8:30am-5:00pm, Tuesday: 9:30am-5:00pm.

Sulphur-4400 Maplewood Drive: ATM open, Drive Thru Open, Lobby Closed

Lake Charles-3109 Common Street: Office permanently closed; night drop permanently closed.

Lake Charles-519 Kirby Street: Scheduled to open November 2020.

Road conditions are improving, but hazards are still present in many locations. Officials say the large amount of traffic on the roads is hampering recovery efforts. Traffic signals are being powered by generator at many major intersections, but some are not working. When driving, treat every intersection as a four-way stop. Calcasieu Parish Public Works has replaced all traffic signs at major parish intersections. If you see one missing, call 337-721-3700.

Click here to find the latest highway conditions and closures >>

CPSO - Click here for a list of impassable roadways

Calcasieu Parish Sheriff’s Office has opened their 24/7 call center for non-emergency hurricane issues.

Call (337) 431-8068 or (337) 491-3685.

For emergencies, residents should call 911.

If you need to obtain a fire or police report of any kind from the Lake Charles Fire or Police Departments, call 491-1442 between the hours of 8 a.m. and 5 p.m. to make this request. Lake Charles Fire and Police Departments will begin processing these requests as soon as possible.

Suddenlink restored service to 2,700 additional customers over the past few days. The company is crediting customers dating back to when power went out on Aug. 27. The credits will appear in the next two billing cycles. There is a free wifi hotspot at Suddenlink on Prien Lake Road and two more are being planned.

As residents await power restoration to their homes, it is advised that the home’s main breaker be shut off until power is restored to their home. If you see downed power lines, do not touch them. Call 1-800-Entergy to report the locations of the lines.

Visit for helpful information on electrical repairs at your home and for important information on what you need to do in order to make sure your home or business is ready to receive power. The blue items are yours and need to be repaired by a qualified electrician if damaged. The green items belong to Entergy and need to be reported if damages, Here is a closer look at what is yours, and what belongs to Entergy

What parts of your electrical connection are yours, and what belongs to Entergy?
What parts of your electrical connection are yours, and what belongs to Entergy?(KPLC)

Entergy Outage Map

Click here for the latest on Entergy’s restoration plan

Jeff Davis Electric Coop launches power assessment - click here for more info

Beauregard Electric Outage Map

CLECO Outage Map

Click here for the latest on Cleco’s restoration plan

USPS says most Post Offices are open for business, and they are delivering to homes and businesses, wherever it is safe and accessible to do so. If you no longer have a mailbox, you can pick up your mail at your nearest USPS. To find hours and locations click here

· Westlake Post Office 1504 Guillory St. Westlake M–F 8am–4:30pm; Saturday 9am–11am; Sunday-Closed

· Singer Post Office 9068 Hwy 27 Singer M–F 11:45am-3:45pm; Saturday 8am–11am; Sunday-Closed

· Sulphur - Mail can be picked up at the Sulphur Post Office at 800 S. Post Oak Rd.

· Due to a main water break, the town of Oberlin will be under a boil advisory until further notice.

· Boil Order Advisories lifted in the following areas:



Merryville and Waterworks District 5 rural Merryville

Waterworks District 5 of Wards 3 and 8 (Mallard Junction - east and southeast of Lake Charles)


Lake Charles

Moss Bluff



Mossville Waterworks District No. 2 and


Waterworks District 12 of Ward 3 (Big Lake and South Lake Charles areas)



If you are under a boil order it is recommended that you disinfect water before consuming it, including making ice, brushing teeth, using it for food preparation or rinsing foods by boiling the water for one full minute in a clean container. The recommended one minute starts after the water has been brought to a rolling boil. The advisory does not affect showering or bathing.

Louisiana Department of Health is monitoring water systems affected by Hurricane Laura. Any inoperable water systems due to the storm listed here:

· Calcasieu Parish Water leaks - water leaks, broken water lines or sewage issues call 491-1442 8am–5pm

· Lake Charles Water; Residents are asked to not to run sprinkler systems or water lawns.

Calcasieu Parish: 10pm until 6am

Cameron Parish: 10pm until 6am

Jeff Davis Parish: 10pm until sunrise

Merryville: 6pm to 6am

Vernon Parish: From 10pm

Beauregard Parish: Curfew has been lifted

The following schools have announced school closures due to Hurricane Delta.

  • All Calcasieu Parish schools
  • Bishop Noland Episcopal Day School
  • All Diocese of Lake Charles schools
  • Lake Charles Charter Schools
  • Our Lady Immaculate in Jennings

McNeese State University resumed classes online on Sept. 18.

SOWELA resumed classes Friday Sept 25 for students at its main campus in Lake Charles, and classes will resume on the same date in person and online at its Jennings and Oakdale campuses.

Calcasieu Parish School Board has announced the following re-opening plans: First Round, Second Round.

Beauregard Parish School System has announced their re-opening’s here.

Allen Parish school re-opening plans are here.

Cameron Parish schools are closed until further notice.

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