Shreveport's VA center earmarked for further investigation - KSLA News 12 Shreveport, Louisiana News Weather & Sports

Shreveport's VA center earmarked for further investigation

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Overton Brooks VA Medical Center Overton Brooks VA Medical Center
SHREVEPORT, LA (KSLA) -

Shreveport made the VA's list of veterans care facilities that need further review and investigation into possible misconduct.

The VA recently audited its facilities nationwide. Data scrubbed from that audit includes the number of appointments scheduled, the number of requested appointments on the Electronic Wait List, the number of newly enrolled patients who have not yet been scheduled, and the average wait times for mental health, primary care and specialty care.

Findings from interviews and data collection show four specific areas for additional review:

  • Scheduling process
  • Inconsistently applied 14-day wait time target
  • Entering inaccurate appointment dates per supervisory direction
  • Not using the Electronic Wait List to make wait times look more favorable

At the time of the audit, Shreveport's Vet Center, Overton Brooks, had 44,001 appointments scheduled. Of those, 43,372, or 99 percent, were scheduled within 30 days. There were 629, or 1 percent, scheduled 30 days out or more.

Further, as of June 2, 125 veterans had made an appointment during the past 10 years that had not yet been scheduled. Just 5 cases were reported of newly enrolled veterans whose appointments could not be scheduled within 90 days.

The average wait time for new patients to see a primary doctor was about 44 days, but for established patients it was about 3 days.

For new patients wanting a specialty care appointment the wait time was about 47 days, and about 3 days for existing patients.

New patients needing a mental health appointment had to wait about 31 days. Established patients had to wait about 2 days.

Shreveport falls into the audit's region 16. Other regional facilities requiring additional review are those in New Orleans; Alexandria; Mobile, AL; Houston, TX; Baton Rouge; Pensacola, FL; Gulfport, MS VAHCS; Hot Springs, AR; and Elgin CBOC.

The report also outlines actions the VA will take to address concerns.

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