Effective Conflict Handling as Important as Ever - KSLA News 12 Shreveport, Louisiana News Weather & Sports

Effective Conflict Handling as Important as Ever

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SOURCE CPP, Inc.

CPP Marks 40 Years of the Thomas-Kilmann Conflict Mode Instrument® with Campaign to Reinforce Its Lessons

MOUNTAIN VIEW, Calif., May 5, 2014 /PRNewswire/ -- CPP, Inc. (CPP.com), an industry leader in research, training, and organizational development tools including the Myers-Briggs Type Indicator® (MBTI®) assessment, today announced the 40th anniversary of the development of its conflict-handling tool, the Thomas-Kilmann Conflict Mode Instrument (TKI). Since its creation in 1974 by Ken Thomas, PhD., and Ralph Kilmann, PhD., the TKI has helped thousands of individuals and teams develop better conflict handling strategies. To mark this legacy and reinforce the persistent need for effective conflict handling, CPP has created a suite of resources and events set to run throughout 2014, including a conflict management webinar, conflict management videos (http://bit.ly/4tipsforconflictmgmt), and an expert blog series on dealing with conflict in today's world.

Photo - http://photos.prnewswire.com/prnh/20140502/83884

"It's very gratifying to look back on four decades of this tool's use in settings of all kinds, and find that what Ken and I created in the 1970s is still so relevant to the interpersonal issues people face today," said instrument co-creator Ralph Kilmann. "Internalizing these frameworks can truly alter the way people think about conflict, and reframe the whole issue as a positive opportunity for meeting people's needs. That's a legacy I'm proud of, and I don't see the need for it ever going away."

Costs of Poorly-Managed Conflict High

Research conducted by CPP suggests that the consequences of poorly managed conflict are more than social. Survey results presented in a new infographic (http://bit.ly/costofconflict) suggest that half of workplace conflict comes from personality clashes and warring egos. Figures presented in the infographic estimate the annual cost of US workplace conflict at $1 billion per year.

The TKI: Enabling People to Choose the Most Appropriate Approach to Conflict

The TKI gives individuals and organizations powerful strategies for identifying and improving the balanced use of five conflict modes:

  • Competing
  • Collaborating
  • Compromising
  • Avoiding
  • Accommodating

Everyone has a basic orientation to one of these modes but can develop proficiency in all of them, allowing individuals and teams to select the most useful mode for particular conflict situations.

The TKI today is part of a suite of tools that are often, according to CPP CEO Jeff Hayes, used together to give individuals and teams broad insight into their effectiveness.

Says Hayes, "We love publishing the TKI not only because it's a powerful tool in its own right, but also because it forms such a natural part of our assessment family. When somebody takes the TKI in conjunction with the MBTI or FIRO assessments, they begin to see a comprehensive picture of how their natural orientations are affecting their interactions. The instrument's longevity is a testament to the benefits of this kind of insight."

About CPP – The people development people

At CPP, our only job is to help you be a better people development professional and, in turn, help every employee flourish. While we're best known for our products like the Myers-Briggs assessment, CPP is also a group of people who can offer you the information, guidance, and support you need. We offer solutions to help you improve organizational performance and address whatever challenges you face – from team building, leadership and coaching, and conflict management to career development, selection, and retention. Perhaps that's why millions of individuals in more than 170 countries use our products each year. They include people at Fortune 500 companies and businesses of all sizes, as well as educators, government agencies, and training and development consultants. CPP's world-renowned brands include the Myers-Briggs Type Indicator® (MBTI®), Strong Interest Inventory®, Thomas-Kilmann Conflict Mode Instrument (TKI), FIRO®, CPI 260®, and California Psychological Inventory™ (CPI™) instruments. Let's make a difference together. Talk to us today to see how: 800-624-1765, www.cpp.com, The Myers-Briggs® experts. Subscribe to CPP's blog: http://www.cppblogcentral.com or follow the MBTI on Twitter: http://twitter.com/thembti

Myers-Briggs Type Indicator, Myers-Briggs, and MBTI are trademarks or registered trademarks of the Myers & Briggs Foundation, Inc. Strong Interest Inventory, FIRO, and CPI 260 are registered trademarks and California Psychological Inventory and CPI are trademarks of CPP, Inc.

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