Bossier City leaders: Transition period rough for trash company - KSLA News 12 Shreveport, Louisiana News Weather & Sports

Bossier City leaders: Transition period rough, but getting better for new trash company

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BOSSIER CITY, LA (KSLA) -

A new trash pick-up company is in its third week in Bossier City and city leaders admit, the new services haven't started without kinks.

Employees at the Bossier Public Works office have had a steady flow of calls since Phoenix, Arizona based contractor Republic Services took over trash pickup. They say customers are calling to complain about missed or late pickups, and some customers are just confused about the changes.  

"Yes, the days have been a little confusing for some of the neighbors, but we'll catch on soon," said Cynthia Jett. In fact, Jett isn't quite sure why her own trash was untouched, still full. "Maybe they are running a little late today, but I may have the wrong day," she said.

Bossier City's Public Works Director Gary Neathery admits, the new trash pick up service hasn't been flawless, but says the service will get better with time. "I think it's expected to have some hiccups with something of this size undertaking," said Neathery, he explained it's the third week for the new services. During the first week, it took six days instead of 5 to collect the city's trash.  

"I really don't think you can finish that training process until you are under battle conditions, like the employees have seen the past 3 weeks where they are in tight neighborhoods and under time deadlines," said Neathery.
     
But not all customers have experienced the bumpy start. Ka'Yana Marshall is happy so far with her trash pickup. "Since they are a new service coming into a new route, I believe they should give them a chance so they can get used to what they have to do," said Marshall.

The new trash company will service the city for five years. That new service is costing residents 8 dollars more than what they were paying before. 

If you aren't sure what day your trash pickup day is, the city has maps on their web site.

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