LSU Health: Personal information of 8,300 patients unintentional - KSLA News 12 Shreveport, Louisiana News Weather & Sports

LSU Health: Personal information of 8,300 patients unintentionally released

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A database error in a computer entry field led to the disclosure of personal health information of 8,330 LSU Health patients.

The hospital says it notified each patient on Wednesday of the release of personal information and that each patient's bill contained incorrect information. A hospital news release says no Social Security numbers, birth dates, or financial account numbers were disclosed.

Officials say they do not believe any of its patients' financial information was compromised. 

The problem centered around an LSU Health contractor that prints and mails doctors' bills on behalf of LSU Health. Siemens Healthcare, of Malvern, Pennsylvania, says an error in one computer field caused the names and treatment information for one patient to align incorrectly with another person's mailing address.

Siemens has issued corrected billing statements and advised LSU Health patients to destroy the incorrect statements they received. The instruction came in a letter sent out on Wednesday.

They add that the problem has been identified and that they have taken steps to ensure that the issue will not happen again.

The LSU Health Shreveport Physician Billing Office has set up a toll-free response line for questions or concerns that patients have. The number is (888) 824-0379 or (318) 675-7550. The lines will be staffed from 8 a.m. to 4 p.m. on Monday through Friday.

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