Comcast complaints keep rolling in - KSLA News 12 Shreveport, Louisiana News Weather & Sports

Comcast complaints keep rolling in

SHREVEPORT, LA (KSLA) -

Complaints against the cable provider Comcast continue to roll in, and one Shreveport City Council member says these complaints are being taken into consideration as the council evaluates the company's service and a possible future contract.

"I was completely without a phone, I was completely unable to do my job," says Comcast Customer Leonette Foster.

Foster says she lost her at home job as a Dental Benefit Consultant after her Comcast phone line went dead back in February.

She says it took 4 days for the company to send a maintenance crew to her home, and that crew told her to wait a couple more days for another crew to fix the issue.

The problem is still not fixed, and her company has asked her to resign until her Comcast service is up and running again.

After KSLA News 12 reached out to Comcast representatives we received this response from Frances Smith, Director, Government and Regulatory Affairs.

Comcast has been working with Ms. Foster to address her concerns and will continue to do so until her problem is resolved."

City Council member Michael Corbin says he receives between 7 to 10 complaints against Comcast a week.

"Comcast understands and at least admits that they have some issues," says Corbin.

Corbin says each complaint is kept on file, and will be used to help the council evaluate if they want to continue service with the Cable Company.

Corbin says it could be another 10 months before a decision is made regarding another contract with the company.

Copyright 2013 KSLA. All rights reserved.

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