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Following the Salesforce Touch and Touch Platform breakthroughs of 2012, salesforce.com introduces Service Cloud Mobile, the first in a series of new solutions to transform customer companies for the mobile era
Service Cloud Mobile to deliver industry's first mobile co-browsing, mobile communities, mobile chat and touch-based agent interface technologies designed for customer service on any device
Salesforce.com doubles down on mobile for 2013, embarks on a year of major innovations to enable customer companies to sell, service and market to their customers anywhere
NEW YORK, Feb. 26, 2013 /PRNewswire/ -- Salesforce.com (NYSE: CRM), the enterprise cloud computing company, today unveiled the first in a series of new solutions to empower customer companies to transform for the mobile era. With the new Salesforce Service Cloud Mobile, companies can now deliver breakthrough customer service anytime and on any device. Service Cloud Mobile delivers the industry's first mobile co-browsing, mobile communities, mobile chat and touch-based agent interface technologies, all designed for customer service in the cloud.
Comments on the News:
Transforming Customer Companies for the Mobile World
With more people and devices connected to the network than ever before, companies have an enormous opportunity to reinvent how they engage with customers in today's mobile world. Companies can connect to their customers in a whole new way, to become what salesforce.com calls customer companies. By connecting everything-customers, employees, partners and products-customer companies revolutionize the way they sell, service, market and innovate.
Building on the success of Salesforce Touch, which brings Salesforce Sales Cloud to any mobile device, and the Salesforce Touch Platform, which allows developers to write custom mobile apps once and then deploy them to any device, salesforce.com is today announcing Service Cloud Mobile. Salesforce.com continues to deliver on its commitment to empower customers to "Go Mobile" with new innovations like these that enable companies to listen to every customer, engage on every channel and deliver great customer service on any device.
New Service Cloud Mobile Delivers Innovations for Mobile Customer Service
The mobile revolution has created a generation of customers who expect more when engaging with companies. Today's always-connected consumer expects instant answers to questions and instant assistance when needed. Yet, most companies are not set up to address these expectations. Legacy call center software systems were designed for the era of landlines. Companies must become customer companies and transform their customer service to meet customers in the mobile era-wherever they are, on any device.
Today, salesforce.com is announcing Service Cloud Mobile with new innovations including:
Extending Salesforce Service Cloud Leadership
Deployed by more than 34,000 customers including Chipotle, GE and NJ TRANSIT, Service Cloud is the #1 customer service solution that connects companies with their customers in entirely new ways. Companies who have deployed the Service Cloud have seen an average 37 percent decrease in first call resolution time, an average 36 percent decrease in support costs, an average 36 percent increase in agent productivity, and an average 34 percent increase in customer satisfaction, according to a recent third party research report sponsored by salesforce.com.
Pricing and Availability
Founded in 1999, salesforce.com is the enterprise cloud computing leader. Salesforce.com's social and mobile cloud technologies enable companies to transform into customer companies by connecting with their customers, employees, partners and products in entirely new ways. Based on salesforce.com's real-time, multitenant architecture, the company's apps and platform revolutionize the way companies sell, service, market and innovate.
Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE
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