KSLA News 12 Shreveport, Louisiana |State Report Confirms Allegations At Shreveport Nursing Home

State Report Confirms Allegations At Shreveport Nursing Home

" I don't want the next call to be that because of negligence,my mother is dead."
On Thursday, KSLA News 12 told you about Veronica Arnold's 90 year old diabetic mother who she says went more than 15 hours without eating at the Heritage Manor Stratmore Nursing Home. But Arnold isn't the only one with a complaint.
" If it's happening to me, it's happening to other people."
Terre Polk's mother also lived at the nursing home, until she died in April. Polk says her mother had the same complaints, and even more. She told KSLA News 12,  the staff ignored doctors orders and even made her take wrong medication. " And it didn't seem to matter what shift it was whether it was during the day or night, there always seemed to be a problem or issue."
And Polk took those issues to the Louisiana Department of Health and Hospitals. During a surprise visit done in March, D.H.H. was able to confirm six of the seven complaints made by Polk's mother.
In a report it states at least twice, patients were subjected to psychological and emotional abuse. Twice there was an inadequate staff to meet the demands of the residents. Wrong doctor's orders were being carried out, and patients were being given the wrong medicine, and the facility failed to address complaints and grivances in a timely manner.
Terre Pool says the facility may be new, but looks can be deceiving. " Just because it looks nice on the outside doesn't mean the inside, the staff employees are doing what they're suppose to do."

Story By: Jonathan McCall